Match Report
Dion Jansen — Functioneel Beheerder (Servicedesk / ITSM) at Unknown
Global Score
44%
Detailed Score
0%
Final Score
0%
Functioneel Beheerder experience
must haveMinimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor
TOPdesk expertise
must haveDiepgaande kennis van TOPdesk
ITIL processes knowledge
must haveBekendheid met ITIL-processen (incident, problem, change)
Reporting and KPI monitoring
must haveErvaring met rapportages en KPI-monitoring
Customer-oriented mindset
must haveKlantgerichte instelling en goede communicatieve vaardigheden
Dutch language proficiency
must haveGoede Nederlandse taalvaardigheid
Functioneel Beheerder experience
must haveMinimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor
Customer-oriented mindset
must haveKlantgerichte instelling en goede communicatieve vaardigheden
TOPdesk expertise
must haveDiepgaande kennis van TOPdesk
Dutch language proficiency
must haveGoede Nederlandse taalvaardigheid
Reporting and KPI monitoring
must haveErvaring met rapportages en KPI-monitoring
ITIL processes knowledge
must haveBekendheid met ITIL-processen (incident, problem, change)
TOPdesk certification
nice to haveTOPdesk-certificering
Alternative ITSM tools knowledge
nice to haveKennis van andere ITSM-tools (ServiceNow, Freshservice)
ITIL 4 Foundation experience
nice to haveErvaring met ITIL 4 Foundation
Asset management knowledge
nice to haveKennis van asset management
TOPdesk certification
nice to haveTOPdesk-certificering
ITIL 4 Foundation experience
nice to haveErvaring met ITIL 4 Foundation
Alternative ITSM tools knowledge
nice to haveKennis van andere ITSM-tools (ServiceNow, Freshservice)
Self-service portals experience
nice to haveErvaring met selfservice portalen
Asset management knowledge
nice to haveKennis van asset management
Self-service portals experience
nice to haveErvaring met selfservice portalen