Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Raoel Amirkhan — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

53%

Detailed Score

66%

Final Score

66%

Requirement Breakdown22

TOPdesk expertise

must have

strong match

84%

Matched with: TopDesk

Diepgaande kennis van TOPdesk

TOPdesk expertise

must have

strong match

84%

Matched with: TopDesk

Diepgaande kennis van TOPdesk

Dutch language proficiency

must have

strong match

79%

Matched with: Dutch

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have

strong match

79%

Matched with: Dutch

Goede Nederlandse taalvaardigheid

Customer-oriented mindset

must have

good match

68%

Matched with: Communication

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have

good match

68%

Matched with: Communication

Klantgerichte instelling en goede communicatieve vaardigheden

ITIL processes knowledge

must have

good match

63%

Matched with: Change Management

Bekendheid met ITIL-processen (incident, problem, change)

ITIL processes knowledge

must have

good match

63%

Matched with: Change Management

Bekendheid met ITIL-processen (incident, problem, change)

Reporting and KPI monitoring

must have

good match

57%

Matched with: TopDesk

Ervaring met rapportages en KPI-monitoring

Reporting and KPI monitoring

must have

good match

57%

Matched with: TopDesk

Ervaring met rapportages en KPI-monitoring

Functioneel Beheerder experience

must have

good match

57%

Matched with: Infrastructure Management

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Functioneel Beheerder experience

must have

good match

57%

Matched with: Infrastructure Management

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk certification

nice to have

strong match

74%

Matched with: TopDesk

TOPdesk-certificering

TOPdesk certification

nice to have

strong match

74%

Matched with: TopDesk

TOPdesk-certificering

Self-service portals experience

nice to have

good match

59%

Matched with: TopDesk

Ervaring met selfservice portalen

Self-service portals experience

nice to have

good match

59%

Matched with: TopDesk

Ervaring met selfservice portalen

Alternative ITSM tools knowledge

nice to have

good match

56%

Matched with: TopDesk

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Alternative ITSM tools knowledge

nice to have

good match

56%

Matched with: TopDesk

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Asset management knowledge

nice to have

no match

Kennis van asset management

ITIL 4 Foundation experience

nice to have

no match

Ervaring met ITIL 4 Foundation

ITIL 4 Foundation experience

nice to have

no match

Ervaring met ITIL 4 Foundation

Asset management knowledge

nice to have

no match

Kennis van asset management