Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Bas van Driel — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

51%

Detailed Score

50%

Final Score

35%

Requirement Breakdown22

Dutch language proficiency

must have
strong match
80%
Matched with: Dutch

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have
strong match
80%
Matched with: Dutch

Goede Nederlandse taalvaardigheid

Functioneel Beheerder experience

must have
good match
67%
Matched with: IT Support

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Functioneel Beheerder experience

must have
good match
67%
Matched with: IT Support

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Customer-oriented mindset

must have
good match
55%
Matched with: Communication

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have
good match
55%
Matched with: Communication

Klantgerichte instelling en goede communicatieve vaardigheden

ITIL processes knowledge

must have
no match
0%

Bekendheid met ITIL-processen (incident, problem, change)

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

ITIL processes knowledge

must have
no match
0%

Bekendheid met ITIL-processen (incident, problem, change)

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

Self-service portals experience

nice to have
good match
60%
Matched with: Backstage

Ervaring met selfservice portalen

Self-service portals experience

nice to have
good match
60%
Matched with: Backstage

Ervaring met selfservice portalen

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering