Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Berend Dales — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

49%

Detailed Score

38%

Final Score

19%

Requirement Breakdown11

Dutch language proficiency

must have
strong match
78%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

ITIL processes knowledge

must have
no match
0%

Bekendheid met ITIL-processen (incident, problem, change)

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Functioneel Beheerder experience

must have
no match
0%

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

Asset management knowledge

nice to have
no match
0%

Kennis van asset management