Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Berno Kreeft — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

50%

Detailed Score

44%

Final Score

31%

Requirement Breakdown22

ITIL processes knowledge

must have
good match
65%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

ITIL processes knowledge

must have
good match
65%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

Reporting and KPI monitoring

must have
good match
56%
Matched with: ITIL

Ervaring met rapportages en KPI-monitoring

Reporting and KPI monitoring

must have
good match
56%
Matched with: ITIL

Ervaring met rapportages en KPI-monitoring

Functioneel Beheerder experience

must have
good match
56%
Matched with: ITIL

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Functioneel Beheerder experience

must have
good match
56%
Matched with: ITIL

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Dutch language proficiency

must have
no match
0%

Goede Nederlandse taalvaardigheid

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Dutch language proficiency

must have
no match
0%

Goede Nederlandse taalvaardigheid

ITIL 4 Foundation experience

nice to have
good match
60%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

ITIL 4 Foundation experience

nice to have
good match
60%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen