Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Olivier van der Post — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

51%

Detailed Score

50%

Final Score

30%

Requirement Breakdown22

Dutch language proficiency

must have
good match
69%
Matched with: Dutch

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have
good match
69%
Matched with: Dutch

Goede Nederlandse taalvaardigheid

ITIL processes knowledge

must have
good match
68%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

ITIL processes knowledge

must have
good match
68%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

Functioneel Beheerder experience

must have
no match
0%

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Functioneel Beheerder experience

must have
no match
0%

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

ITIL 4 Foundation experience

nice to have
strong match
74%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

ITIL 4 Foundation experience

nice to have
strong match
74%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

Asset management knowledge

nice to have
good match
62%
Matched with: IT Asset Management

Kennis van asset management

Asset management knowledge

nice to have
good match
62%
Matched with: IT Asset Management

Kennis van asset management

TOPdesk certification

nice to have
good match
56%
Matched with: ITIL

TOPdesk-certificering

TOPdesk certification

nice to have
good match
56%
Matched with: ITIL

TOPdesk-certificering

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)