Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Rajiv Ramkisoen — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

53%

Detailed Score

59%

Final Score

53%

Requirement Breakdown22

Dutch language proficiency

must have
strong match
76%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have
strong match
76%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

Reporting and KPI monitoring

must have
strong match
71%
Matched with: KPI Management

Ervaring met rapportages en KPI-monitoring

Reporting and KPI monitoring

must have
strong match
71%
Matched with: KPI Management

Ervaring met rapportages en KPI-monitoring

ITIL processes knowledge

must have
good match
65%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

ITIL processes knowledge

must have
good match
65%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

Functioneel Beheerder experience

must have
good match
59%
Matched with: ITIL

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Functioneel Beheerder experience

must have
good match
59%
Matched with: ITIL

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk expertise

must have
good match
57%
Matched with: ServiceNow

Diepgaande kennis van TOPdesk

TOPdesk expertise

must have
good match
57%
Matched with: ServiceNow

Diepgaande kennis van TOPdesk

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Asset management knowledge

nice to have
good match
67%
Matched with: CMDB Management

Kennis van asset management

Asset management knowledge

nice to have
good match
67%
Matched with: CMDB Management

Kennis van asset management

ITIL 4 Foundation experience

nice to have
good match
57%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

ITIL 4 Foundation experience

nice to have
good match
57%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

Alternative ITSM tools knowledge

nice to have
good match
57%
Matched with: ServiceNow

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Alternative ITSM tools knowledge

nice to have
good match
57%
Matched with: ServiceNow

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen