Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Darryl Howard — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

47%

Detailed Score

53%

Final Score

43%

Requirement Breakdown11

Dutch language proficiency

must have
good match
70%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

TOPdesk expertise

must have
good match
64%
Matched with: Remedy

Diepgaande kennis van TOPdesk

ITIL processes knowledge

must have
good match
60%
Matched with: Remedy

Bekendheid met ITIL-processen (incident, problem, change)

Functioneel Beheerder experience

must have
good match
57%
Matched with: Remedy

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Asset management knowledge

nice to have
good match
62%
Matched with: Asset Lifecycle Management

Kennis van asset management

Alternative ITSM tools knowledge

nice to have
good match
60%
Matched with: Remedy

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
good match
55%
Matched with: Remedy

Ervaring met selfservice portalen

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering