Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

MOHAMED ALHATAB — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

46%

Detailed Score

37%

Final Score

22%

Requirement Breakdown11

Dutch language proficiency

must have
good match
63%
Matched with: Nederlands

Goede Nederlandse taalvaardigheid

Customer-oriented mindset

must have
good match
56%
Matched with: Klantgerichtheid

Klantgerichte instelling en goede communicatieve vaardigheden

ITIL processes knowledge

must have
no match
0%

Bekendheid met ITIL-processen (incident, problem, change)

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

Functioneel Beheerder experience

must have
no match
0%

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Asset management knowledge

nice to have
no match
0%

Kennis van asset management