Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

M.N. van de Laar — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

60%

Detailed Score

63%

Final Score

57%

Requirement Breakdown22

Dutch language proficiency

must have
strong match
79%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have
strong match
79%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

TOPdesk expertise

must have
strong match
77%
Matched with: TOPdesk

Diepgaande kennis van TOPdesk

TOPdesk expertise

must have
strong match
77%
Matched with: TOPdesk

Diepgaande kennis van TOPdesk

ITIL processes knowledge

must have
good match
67%
Matched with: IT Service Management

Bekendheid met ITIL-processen (incident, problem, change)

ITIL processes knowledge

must have
good match
67%
Matched with: IT Service Management

Bekendheid met ITIL-processen (incident, problem, change)

Functioneel Beheerder experience

must have
good match
62%
Matched with: ServiceNow

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Functioneel Beheerder experience

must have
good match
62%
Matched with: ServiceNow

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Reporting and KPI monitoring

must have
good match
59%
Matched with: HP OpenView

Ervaring met rapportages en KPI-monitoring

Reporting and KPI monitoring

must have
good match
59%
Matched with: HP OpenView

Ervaring met rapportages en KPI-monitoring

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

TOPdesk certification

nice to have
strong match
71%
Matched with: TOPdesk

TOPdesk-certificering

TOPdesk certification

nice to have
strong match
71%
Matched with: TOPdesk

TOPdesk-certificering

ITIL 4 Foundation experience

nice to have
good match
67%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

ITIL 4 Foundation experience

nice to have
good match
67%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

Alternative ITSM tools knowledge

nice to have
good match
61%
Matched with: ServiceNow

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Alternative ITSM tools knowledge

nice to have
good match
61%
Matched with: ServiceNow

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Asset management knowledge

nice to have
good match
55%
Matched with: IT Service Management

Kennis van asset management

Asset management knowledge

nice to have
good match
55%
Matched with: IT Service Management

Kennis van asset management

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen