Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Mustafa Erkama — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

56%

Detailed Score

62%

Final Score

62%

Requirement Breakdown22

Dutch language proficiency

must have
strong match
84%
Matched with: Dutch

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have
strong match
84%
Matched with: Dutch

Goede Nederlandse taalvaardigheid

Functioneel Beheerder experience

must have
good match
67%
Matched with: ServiceNow

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Functioneel Beheerder experience

must have
good match
67%
Matched with: ServiceNow

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk expertise

must have
good match
64%
Matched with: ServiceNow ITSM

Diepgaande kennis van TOPdesk

TOPdesk expertise

must have
good match
64%
Matched with: ServiceNow ITSM

Diepgaande kennis van TOPdesk

Customer-oriented mindset

must have
good match
59%
Matched with: Teamwork

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have
good match
59%
Matched with: Teamwork

Klantgerichte instelling en goede communicatieve vaardigheden

Reporting and KPI monitoring

must have
good match
56%
Matched with: IT Service Desk

Ervaring met rapportages en KPI-monitoring

Reporting and KPI monitoring

must have
good match
56%
Matched with: IT Service Desk

Ervaring met rapportages en KPI-monitoring

ITIL processes knowledge

must have
good match
55%
Matched with: ServiceNow ITSM

Bekendheid met ITIL-processen (incident, problem, change)

ITIL processes knowledge

must have
good match
55%
Matched with: ServiceNow ITSM

Bekendheid met ITIL-processen (incident, problem, change)

Alternative ITSM tools knowledge

nice to have
good match
66%
Matched with: ServiceNow ITSM

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Alternative ITSM tools knowledge

nice to have
good match
66%
Matched with: ServiceNow ITSM

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
good match
58%
Matched with: ServiceNow

Ervaring met selfservice portalen

Self-service portals experience

nice to have
good match
58%
Matched with: ServiceNow

Ervaring met selfservice portalen

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

Asset management knowledge

nice to have
no match
0%

Kennis van asset management