Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Gert Vivié — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

49%

Detailed Score

59%

Final Score

53%

Requirement Breakdown11

Dutch language proficiency

must have
strong match
75%
Matched with: Dutch Language

Goede Nederlandse taalvaardigheid

TOPdesk expertise

must have
strong match
70%
Matched with: TopDesk ITSM

Diepgaande kennis van TOPdesk

ITIL processes knowledge

must have
good match
64%
Matched with: ITIL

Bekendheid met ITIL-processen (incident, problem, change)

Functioneel Beheerder experience

must have
good match
59%
Matched with: TopDesk ITSM

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

Reporting and KPI monitoring

must have
good match
58%
Matched with: TopDesk ITSM

Ervaring met rapportages en KPI-monitoring

Customer-oriented mindset

must have
no match
0%

Klantgerichte instelling en goede communicatieve vaardigheden

ITIL 4 Foundation experience

nice to have
good match
68%
Matched with: ITIL

Ervaring met ITIL 4 Foundation

TOPdesk certification

nice to have
good match
63%
Matched with: TopDesk ITSM

TOPdesk-certificering

Alternative ITSM tools knowledge

nice to have
good match
60%
Matched with: ServiceNow

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Asset management knowledge

nice to have
no match
0%

Kennis van asset management