Matching/Functioneel Beheerder (Servicedesk / ITSM)/

Match Report

Daniel van Dijk — Functioneel Beheerder (Servicedesk / ITSM) at Unknown

Global Score

48%

Detailed Score

42%

Final Score

25%

Requirement Breakdown22

Dutch language proficiency

must have
strong match
75%
Matched with: Nederlands

Goede Nederlandse taalvaardigheid

Dutch language proficiency

must have
strong match
75%
Matched with: Nederlands

Goede Nederlandse taalvaardigheid

Customer-oriented mindset

must have
good match
62%
Matched with: Communication Skills

Klantgerichte instelling en goede communicatieve vaardigheden

Customer-oriented mindset

must have
good match
62%
Matched with: Communication Skills

Klantgerichte instelling en goede communicatieve vaardigheden

Functioneel Beheerder experience

must have
no match
0%

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

ITIL processes knowledge

must have
no match
0%

Bekendheid met ITIL-processen (incident, problem, change)

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

Functioneel Beheerder experience

must have
no match
0%

Minimaal 3 jaar ervaring als Functioneel Beheerder of Servicedesk Supervisor

TOPdesk expertise

must have
no match
0%

Diepgaande kennis van TOPdesk

ITIL processes knowledge

must have
no match
0%

Bekendheid met ITIL-processen (incident, problem, change)

Reporting and KPI monitoring

must have
no match
0%

Ervaring met rapportages en KPI-monitoring

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

TOPdesk certification

nice to have
no match
0%

TOPdesk-certificering

Alternative ITSM tools knowledge

nice to have
no match
0%

Kennis van andere ITSM-tools (ServiceNow, Freshservice)

Self-service portals experience

nice to have
no match
0%

Ervaring met selfservice portalen

Asset management knowledge

nice to have
no match
0%

Kennis van asset management

ITIL 4 Foundation experience

nice to have
no match
0%

Ervaring met ITIL 4 Foundation